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JBN Congress 2018

5 June 2018
De Vere Oxford Thames, Henley Road, Sandford-on-Thames, Oxford 0X4 4GX Get Directions
The JET Business Network is hosting its 10th congress on 5th June and with this year’s focus purely on your bottom line, it’s expected to be the best one yet.

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The JET Business Network is hosting its 10th congress on 5th June and with this year’s focus purely on your bottom line, it’s expected to be the best one yet.

This all you need to know event will focus on everything from video, photography and social media, to your own shop floor – with visual merchandising, product ranging, staff sales skills and exceptional customer service all on offer to help better your business and boost its sales.

And if all that wasn’t enough, expect invaluable networking opportunities with other members.

Find out more about the speakers below:

The Video Revolution: The Importance of Video in Today's World of Retail and E-tail

Ruth DuggalBio:

Ruth Duggal helps businesses succeed with video. For almost 20 years she's been working with businesses to help them reach customers through video storytelling. After starting in television, she moved to the world of brand communications and has produced videos for an impressive list of clients including Crockett and Jones, Vodafone, Sony, Polar and Sally Hair & Beauty. She is currently Head of Production at GASP Creative - a video marketing agency specialising in luxury, lifestyle and wellbeing - and she has recently co-founded Make Your Own Video Training Academy, teaching business owners how to make their own videos for web and social media using mobile devices. Through the academy she runs workshops and is co-author of the handbook, Make Your Own Videos.

Ruth has also dabbled in jewellery making herself. From a young age she has been an enthusiastic hobbyist, making and selling jewellery to teachers and school friends. In 2004 she briefly ran a jewellery business making bespoke glass jewellery pieces before being lured back to video production.

Session Description

In her session, Ruth will talk about how video can be used by retailers to help promote products. She'll provide ideas for types of videos, whether to make your own or hire a professional, how to feel camera-confident and tips & tricks for filming jewellery.

Find out more about Ruth:

"Better experiences, better business"

JBN JerryBio:

Jerry Angrave is managing director of Empathyce, a customer experience management training and consulting company.

Having worked in the UK and in New Zealand, Jerry’s helped companies in many sectors including aviation, utilities, financial services, pharmaceuticals and professional services to help improve their customer and employee experiences.

Jerry’s a Certified Customer Experience Professional (CCXP) and is one of just a handful of people globally who are accredited by the Customer Experience Professionals Association to train practitioners for the qualification. Jerry is also a judge at the UK Customer Experience Awards.

Session Description

The session is designed to highlight why having a customer-centric culture is important and what those who succeed (and fail) do. Jerry will share a few case studies and frameworks to provoke thought about what you can do back at the office to ensure your customers’ experiences are the ones they want to repeat, pay more for and tell others about.

Find out more about Jerry:

Communication Skills for Selling Luxury

Lee lawsonBio:

Lee has been involved in the luxury retail industry for 30 years. He started his career as a sales assistant for a major national group in the U.K., working his way up Operations Director’s positions and finally running his own successful business.

He has been a professional sales, management and business coach for the last 15 years, working with independents and international companies, both in the UK and overseas.His impressive client list includes Montblanc, Aurum Holdings, Mulberry, Folli Follie, Tag Heuer, Maxmara, CMJ and many more.Working with Sales Associates, Managers, Directors and Business owners his expertise has been requested in Germany, France, Spain, Serbia and South Africa

Lee has a natural aptitude for influencing the mindsets and behaviours of the recipients who receive his unique coaching style, both on a personal and professional level.

He provides solutions to the challenges of business that are distant from theory/class room based programmes and has a proven track record of improving conversion rates, ATV's,up-selling/ link- selling and profitability.

Clients often comment about Lee’s upbeat and fun training, his experience, credibility and passion for selling gives him the ability to answer delegates’ questions with total confidence.

Find out more about Lee

How to sell more jewellery using Facebook and Instagram 


This session will be delivered by David Glenwright, from award-winning agency JC Social Media. A trainer and strategist with over 6 years experience in social media, in 2017 David became one of only 8 trainers in the UK accredited directly by Facebook, as part of their “She Means Business” initiative. He makes regular appearances on TV and radio, commenting on social media in the news, and has recently been shortlisted in Enterprise Nation’s 2018 Top 50 Business Advisers. 


Session Description

As a business, it’s important to ensure that you market your products and services to your target audience in a way that will make them want to engage with you and learn more. Social media is often used today as a key marketing platform for many, but the truth is that the most effective social strategies involve very little marketing.  In this session, we will look at two of the most important social networks – Facebook and Instagram. We will explore exactly how this sites work, how they determine who sees what content, how you can manipulate these algorithms to best serve your business, and most importantly how you can use these platforms to find potential customers and forge genuine relationships with them.  

Our company website is and my personal linkedIn is

Find out about more David

Download the booking form here -   NAJ JBN Booking Form 2018 

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The National Association of Jewellers
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