Latest:
  1. Silver and Gold Prices Stalled Today with the Gold Price Ending Down at $1,127.30
  2. Gold Price is Magnificently Bullish Climbing Above it's 20 and 50 Day Moving Averages
  3. Gold price on 12/02/16 (PM) £27.552 per GM
  4. Silver and Gold Prices Bottomed in December and Have Begun their Next Rally
  5. Gold price on 12/02/16 (AM) £27.395 per GM
  6. Gold Price Rose $19.20 this Week Ending at $1,116.40
  7. Silver and Gold Prices are Packing Their Bags for a Rally, 2016 is the Year of Their Comeback
  8. Gold Price Closed at $1,115.60, 2016 is Shaping Up to be a Great Year for Silver and Gold Prices
  9. Gold Price Closed Comex $10.90 or 1 Percent Lower at $1,085.60
  10. Rhodium price on 12/02/16 £14.741 per GM
  11. Iridium price on 12/02/16 £11.606 per GM
  12. Silver and Gold Prices Rose Today with the Gold Price Up $17.60 at $1,091.50
  13. Gold Price Bucked Off the Shackles Today and Jumped $11.50 (1.03%) to $1,127.90
  14. Gold Price Backed Off $1.30 Today Closing at $1,096.50
  15. Palladium price on 11/02/16 £11.616 per GM
  16. Given the Gold Price Break Out Today Don't Wait for a Correction, the Rally Has Started
  17. Platinum price on 11/02/16 £21.137 per GM
  18. Ruthenium price on 12/02/16 £0.94 per GM
  19. Silver and Gold Prices Up 7 Percent this Week and the Run Isn't Over
  20. Gold Price Dropped $4.00 but Remains Above it's 200 Day Moving Average at $1,194.70
  21. Gold Price Remained Unchanged at $1091.50
  22. Silver and Gold Prices Closed Up for the Week with the Gold Price Ending at $1,097.20
  23. Gold Price Rose Strongly This Week Up 3.7 Percent Closing at $1,157.80
  24. All Systems are Go for Silver and Gold Prices
  25. Silver and Gold Price Break Out
  26. Gold Price Down $13.60 or 1.25 Percent to Close at $1,073.90
  27. Silver and Gold Price Rally Had Begun with Metals Poised for a Great Leap Up
  28. Gold Price is Ready to Rumble, You Ought to be Buying Silver and Gold
  29. Gold Price Smashed Through it's Resistance Shooting up $15.50 to $1,121.70
  30. Silver and Gold Prices Will Outrun Stocks Mercilessly, Sell Stocks and Buy Metals
  31. Silver price on 12/02/16 £344.784 per KG
  32. Gold Price Shot Up on Opening and Never Looked Back Closing up $17.20 to $1.107.10
  33. Price of Gold Lost $1.60 or 0.15 Percent Closing at $1,089.90
  • News control Pause
  • News control Play

You are here:

Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the NAJ receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a NAJ member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the NAJ. You can carry out a preliminary check to see whether a jeweller is a member of the NAJ by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110. All NAJ members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing; even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.

 

 

Directory

© 2015
The National Association of Jewellers
Federation House
10 Vyse Street
Birmingham, B18 6LT, UK

Birmingham Office: 0121 237 1110
Fax: 0121 237 1113
London Office: 020 7613 4445
Email: info@naj.co.uk