1. IN PICS: Lumbers opens doors on new boutique
  2. Sonya Bennett unveils AW15 collection
  3. Timex launches IQ Yacht Racer collection
  4. Gold Price Rose $20.80 or 1.86 Percent Closing at $1,138.10
  5. Price of Gold Lost $0.20 Today Closing at $1,120.40
  6. Price of Gold Broke Support Around $1,125 and Tumbled $11.60 Closing at $1,115.50
  7. Gold Price Lost $6.00 or 0.54 Percent Ending the Week at $1,103.50
  8. Gold Price Shot up $22.20 or 1.98 Percent to $1,153.80
  9. Iridium price on 08/10/15 £10.996 per GM
  10. Gold Price Rose $4.20 or 1.1 Percent to $1,107.70
  11. Gold Price Dropped $8.10 or 0.7% Today to Close Comex at $1,125.00
  12. EXCLUSIVE: Jewellery & Watch launches Buyers Power List in association with Pandora
  13. Time To Buy Silver and Gold, The Long Winter of Correction Has Passed
  14. Gold Price Sank $4.90 or 0.4 Percent Closing at $1,127.10
  15. CMJ retailers and suppliers upbeat about trade in 2015
  16. Wongs and Brown & Newirth win CMJ member awards
  17. Fellows to auction one-of-a-kind Cartier jewels
  18. Ruthenium price on 08/10/15 £0.892 per GM
  19. Gold Price Climbed $6.60 Today Closing at $1,131.60
  20. Carat* London toasts new London boutique in Burlington Arcade
  21. Seiko named 'Watch Brand of the Year'
  22. UK Jewellery Conference: Poll results
  23. BRC responds to Business Rates announcement
  24. Fellows holds largest ever Blue John auction
  25. UK Jewellery Conference: Delegates praise keynote speaker
  26. Gold Price Lost 1.62 Percent Today Closing at $1,102.20
  27. Gold Price Lost $8.80 or 0.77 Percent to Close at $1,123.70
  28. UK Jewellery Conference: CMJ to launch consumer-facing website
  29. Gold Price Fell $4.90 or 0.44 Percent to Close at $1,102.80
  30. Silver and Gold Prices Shot Up After the FMOC Annoucement
  31. IWC Schaffhausen partners with BFI for fundraising gala
  32. Silver and Gold Prices Have Already Bottomed So it's Time to Buy
  33. Industry urged to be vigilant following London jewellery theft
  34. Platinum price on 07/10/15 £19.838 per GM
  35. Gold Price Leapt 2 Percent to $1,137.00 While Silver Gained 5.2 Percent to $15.26
  36. Raymond Weil names new ambassador
  37. Shop prices fall by 2.9% in September
  38. NAJ Awards open for online votes
  39. WFDB comments on synthetic diamond trading ban
  40. UK Jewellery Conference: Hallmarking set to remain flat in 2015
  41. Gold Price Traded in an $8.50 Range Today Closing Down $1.30 at $1,114.20
  42. CMJ Jewellery Business Conference gets underway
  43. Gold price on 08/10/15 (PM) £23.99 per GM
  44. Gold Price Leapt $16.40 or 1.5 Percent Closing Above its 50 Day Moving Average at $1,119.20
  45. UK Jewellery Conference: Watch value sales continue to increase in 2015
  46. Gold Price Closed Up $1.00 at $1,138.10
  47. Catherine Jones of Cambridge to host Remembrance dinner
  48. Fei Liu to host fundraiser at School of Jewellery
  49. Rhodium price on 08/10/15 £15.754 per GM
  50. Silver Price is Loose and Out of Her Cage and Raging!
  51. Palladium price on 07/10/15 £14.611 per GM
  52. Tissot becomes first official time partner of the NBA
  53. Gemfields reports 2015 financial results
  54. Gold price on 08/10/15 (AM) £23.962 per GM
  55. Price of Gold Fell $5.00 Closing at $1,133.10
  56. Price of Gold Fell $14.00 or 1.22 Percent Ending the Day at $1,132.00
  57. The Gold Price Rose $2.20 or 0.19 Percent Today Closing at $1,149.00
  58. Silver and Gold Prices Rose with the Gold Price Closing at $1,109.50
  59. BREAKING NEWS: Hatton Garden thief offers to reveal location of stolen goods
  60. Silver price on 08/10/15 £326.233 per KG
  61. Gold Price Closed Unchanged at $1,120.60
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Consumer Help & Advice


From time to time the NAJ receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a NAJ member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the NAJ. You can carry out a preliminary check to see whether a jeweller is a member of the NAJ by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110. All NAJ members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing; even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.




© 2015
The National Association of Jewellers
Federation House
10 Vyse Street
Birmingham, B18 6LT, UK

Birmingham Office: 0121 237 1110
Fax: 0121 237 1113
London Office: 020 7613 4445