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Professional Jewellers’ Management Diploma

Who is this course suitable for?

This course is suitable for supervisors, team leaders and junior managers. 

Enrolment Period:

Enrol at any time of year. 


12 months (can be completed sooner if preferred)

Course Content:

The course includes a learning guide and is presented in six modules, divided into 12 units. 

The six modules are:

Managing Me

This module is about understanding your role and also addresses time management and stress management. 

Managing Performance

This module focuses on how to manage your team's performance; appraisal techniques and tough interviews are addressed.

Developing Others

This module is about developing your team. The Effective Training Sessions unit provides guidance for structuring excellent in-store training. The second unit focuses on the vital skill of coaching which will help your team succeed.

Getting the Right People

This is all about recruiting and selecting the right staff. It introduces key resources and ideas required in order to plan, prepare and carry out successful interviews


This module covers effective leadership, motivation and delegation. By listening and communicating effectively with your team you will be able to motivate them successfully. 

Customer Care

This is about the most important person in the company - the customer.  Review and implement quality improvement points within your store. Turn complaints to your advantage and view as an opportunity to enhance your relationship with your customers.

Study Pack:

Study materials for each module will be provided in PDF format. 


Students must complete six work-based assignments.


The Professional Jewellers' Management Diploma is awarded to those who successfully complete the assignment programme.

Diploma graduates will be entitled to use the initials P.J. Man. Dip. after their name. In order to use these initials, graduates must apply for Alumni status (fee applies).


© 2017
The National Association of Jewellers
Head Office: Federation House
10 Vyse Street
Birmingham, B18 6LT, UK

London Office: 45 Britton Street, London EC1M 5NA

Birmingham Office: 0121 237 1110
London Office: 020 7613 4445
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