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NAJ News

Dialog Expands Diamond Repair Service to UK and Ireland Retailers

09 Jun 2026

Dialog-RepairServiceUKIELarge

Dialog is pleased to announce that diamond retailers across the United Kingdom and Ireland can now access its professional diamond repair service through Dialog’s North American facilities in Toronto.

Developed to provide a seamless, reliable, and cost-effective solution for retailers holding on to damaged or underperforming diamonds, the service offers UK and Ireland–based businesses direct access to advanced diamond recutting expertise alongside full logistical support, including shipping coordination and GIA recertification management.

Dialog created the service in response to growing demand for a simpler and more efficient alternative to traditional recutting channels.

Carol Sinfield, Dialog’s Sales Director for UK & Ireland, said,

“Retailers today need flexible solutions that help maximize the value of their inventory while minimizing operational complexity, Our repair program was designed to make the process straightforward and commercially viable for retailers seeking support without the challenges often associated with repair services.”

The recutting service is available for a wide range of diamond needs, including:

  • Repairing broken or chipped diamonds for rapid reintegration into showcase inventory,
  • Upgrading poorly cut diamonds to achieve the new GIA Excellent standards,
  • Recutting across multiple diamond shapes and specifications,
  • Removing existing girdle inscriptions, and
  • Managing GIA recertification as part of the service process.

By leveraging Dialog’s Toronto-based facilities and experienced team of artisans, retailers can benefit from efficient turnaround times, simplified logistics, and significant cost savings.

Retailers simply submit a recutting request through Dialog’s online form, after which the Dialog team manages the service from shipment coordination through final delivery.

This marks another step in Dialog’s continued commitment to supporting diamond retailers with practical, value-driven solutions designed specifically for the modern diamond industry.

For more information or to submit a recutting request, please reach out to Dialog’s Sales Director for the UK & Ireland, Carol Sinfield at csinfield@hragroup.com.

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Source: Dialog