Mystery Shop Success for Local Bespoke Jewellers Harriet Kelsall
10 Feb 2022
The belated 2021 Cambridge Bid Awards were held on Thursday 27th January 2022 at The Cambridge Union Society, Bridge Street and were all about celebrating businesses that go that extra mile to ensure customers are treated to customer service that is a cut above the rest. Supported by the Cambridge Independent newspaper, the awards evening recognised local businesses from fourteen different sectors.
This year one of the top accolades was awarded to Harriet Kelsall Bespoke Jewellery, who achieved the maximum score of 100% in their two rounds of mystery shopping.
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This is not the first time that the local business has excelled in their Cambridge BID Award mystery shop feedback. In 2018 they took home ‘Best Overall Customer Experience’, with glowing feedback that was quoted to say,
“The unique service provided and the empathy and engagement of the colleague could not have been bettered.”
The overall winners of the night were once again awarded to Harriet Kelsall Bespoke Jewellery and their incredible team of talented jewellery designers who mix creativity with quality materials to produce the very best in one-off bespoke rings and jewellery.
Image: Harriet Kelsall Jewellers at Cambridge
Founder Harriet Kelsall joined the Cambridge team for the awards celebrations and had this to say about the win,
“We are absolutely thrilled to have won the best overall customer experience award for getting 100% score in both of our mystery shops and also being the overall winners”.
Harriet went on to say “Bespoke jewellery is not only about the design and high quality production of our hand-made pieces, but also about the experience and journey of every customer. We feel as though we are telling our customers’ life and love stories when we design a piece that matches their ideas, style and budget. We are a design led company, and don’t employ salespeople but instead designers that interact directly with our customers in our studios, so this means a lot to us.”
Harriet Kelsall Bespoke Jewellery joined Cambridge’s iconic Green street back in 2006 and has cemented its place as a local favourite ever since.
Founded in 1998, the business is headquartered in an awardwinning refurbished Tudor barn in Halls Green, North Hertfordshire although there is a retail showroom and design studio in Green Street, Cambridge as well as Regent’s Park Road, London. The designers believe in discovering each customer’s story and designing ‘treasured possessions’ for them, not themselves - which has resulted in over 40 prestigious UK and International awards for Design, Business, Ethics and Innovation.
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Source: Harriet Kelsall