Enhancing cover for postal losses

10 Mar 2020

 

The jewellery trade experiences continued problems with losses via the postal service. In the latest SecurityWise blog we’ve compiled some practical tips to help minimise claims and disputes.

Check when receiving items

The increase in pilferages has increased and tracking can’t completely overcome a parcel being slit open and re-sealed after the contents have been removed. Where possible, open the parcel in front of the postman and copy the bar code (which the postman may detach) and affix this to a piece of paper for signature purposes. A “clean” receipt is considered to be acceptable grounds to Royal Mail for non-payment of “registered post” compensation.

Split parcels

Whenever possible keep values in a parcel to the minimum by splitting parcels and avoiding unnecessary accumulation. When you are acting as the sender, seal the packets carefully and securely. Using strong adhesive tape can make it difficult to tamper with. Use the largest envelope or packaging as it makes it more difficult for thieves to pilfer and conceal.

Avoid giving the game away

Do not use the word “jewellery” in the address label. If you’ve already suffered previous losses try using a different post office or use a PO Box address for your incoming post. Remember to be cautious and try following the most up to date current practices to avoid disputes with your customers and business partners.

Stay up to date

There are many examples of postal staff giving out misleading statements and incorrect advice. Royal Mail services are undergoing continual change and you can make regular checks on the Royal Mail Website for the correct advice.

The TH March Club brings a whole host of exclusive enhanced insurance benefits for those who hold both a Jewellers' Block policy and NAJ membership, helping keep you and your assets secure.

Benefits of the TH March Club for NAJ Members include:

• Standard parcel limit of £50,000 for sendings by Royal Mail Special Delivery
• Standard parcel limit of £50,000 for sendings by Royal Mail International Registered Post

 

Find out more about the TH March Club benefits: https://www.naj.co.uk/securitywise

Source: TH March