The Changing Face of PR

27 August 2019

What’s your first thought when you see the word PR? Posh, young blonde women drinking prosecco with journalists perhaps. Or political spin masters tripping out fake news on behalf of powerful masters? A recent poll by PR Week revealed...

Bitesize Brexit update: preparing for a no deal

19 August 2019

After attending a recent ‘preparing for a no deal’ webinar, Rosina Singleton, BATF Chief Operating Officer shared a summary of what member organisations should be aware of, particularly if trading overseas. The Department for Bu...

Managing Customer Expectations: An Introduction & Guide by Barry Sullivan

07 August 2019

We as a Company, regularly come across situations where the customer’s expectations haven’t been managed as well as they could have been. This often leads to customer complaints that usually end up with bad feelings on both sides and o...