JET Management and Leadership

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Step up into management with the new JET Management and Leadership qualification

Gain key skills with the NAJ's management and leadership qualification for new, existing and assistant managers.

Currently enrolling Operations Managers, Sales Managers, Media Managers, Assistant Managers, and Store Managers, this qualification provides insights into people and performance management and develops leadership style and soft skills, including emotional intelligence and communication.

On successful completion, students will be able to lead an effective team and contribute to the achievement of business goals and objectives with confidence and authenticity.

The next JET Management and Leadership qualification will commence in February 2027.

Enrol now

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Why choose JET Management and Leadership

✔ This is an industry-specific qualification - students will learn alongside other manufacturing and retail colleagues from the jewellery industry.

✔ This qualification enables employers to provide valuable skills development and career progression for their staff.

✔ Students will undertake real-life projects and tasks that are of value to the business.

✔ Undertake an emotional intelligence assessment and receive personalised feedback and a one-to-one development meeting with the qualification tutor.

✔ Learn with an experienced leadership and management qualification tutor.

What will the qualification include?

Completion of the EQi 2.0 psychometric test, followed by a 90-minute one-to-one debrief with the course leader.
Three `in person’ training workshops and six half-day webinars, delivered by an experienced leadership and management educator.
The opportunity to meet and network with like-minded colleagues from across the industry.
All training materials and resources required to undertake the qualification.
The opportunity to establish a peer group of individuals at the same stage in their career.
A final project presentation, enabling the chance to gain valuable feedback on presentational style and the real-life project.
A qualification Summer Meal with peers, NAJ staff and the course tutor.
Achievement of an industry-standard qualification.
An invitation to the NAJ’s JET Graduation Awards at Goldsmiths’ Hall.

Overview

Suitable for: Managers and assistant managers responsible for managing a team of people, including setting and monitoring team objectives, managing resources, and contributing to financial, strategic, and operational discussions.

Entry requirements: As this is a work-based qualification, prospective students must be working in a manager or assistant manager role as outlined above.

Duration: 9 months

Cohort Size: This qualification will be delivered in a group of 6-12 people.

Start Date: September 2026.

Enrolment: Enrolments will be received until 15^th September 2026.

Assessment: Assessment is via a portfolio reflecting on your development as a manager and a project designed to address a work-based challenge or opportunity.

Fee: NAJ Full Member £1,699+VAT, Non-NAJ Member £2,055+VAT

Qualification Content

This qualification studied over nine months, combines face-to-face and online learning, supported by activities, videos and post-workshop learning content delivered by an experienced leadership and management educator. Prior to the qualification start date, students will complete an individual EQ-i 2.0 assessment. They will receive a 90-minute personal virtual debrief to measure and develop their emotional intelligence skills for work and life. During the qualification, students will study topics including:

Dealing with challenging situations (one-day face-to-face workshop)

Delivering feedback and challenging conversations
Negotiation, influencing, and assertiveness
Problem-solving and decision-making

Getting the best from yourself and others (half-day online webinar)

Coaching and mentoring skills
Self-management (including time management)

Change management and artificial intelligence (half-day online webinar)

Change management
The impact of AI

Human experience management, recruitment, and selection (one-day face-to-face workshop)

Recruitment & selection, and unconscious bias
Human Experience Management: Welfare, well-being, productivity, and HR matters
Programme recap, review and learning outcomes

Performance management and KPIs (half-day online webinar)

Performance management
Understanding key data

Finance for non-financial managers (half-day online webinar)

Finance for non-financial managers
Linking operational, strategic, and financial management

Succeeding at leadership and management (one-day face-to-face workshop workshop)

Programme Introduction
What is Leadership & Management?
Leadership Styles (Goleman) & understanding own leadership styles
Preparing yourself to become a manager
Personal management skills

Effective communication (half-day online webinar)

Communicating and listening
Conflict management and resolution

Emotional Intelligence and understanding others (half-day online webinar)

Emotional intelligence
Motivation and motivating others

Timetable

Thursday 11th March 2027, 10.00-17.00: Human Experience Management, Selection and Recruitment Workshop
Wednesday 14th April 2027, 9.30-13.00: Performance Management and KPIs Webinar
Tuesday 11th May 2027, 9.30-13.00: Finance for Non-Financial Managers Webinar
Thursday 10^th June 2027, 10.00-17.00: Succeeding at Leadership and Management Course Summer Social Workshop
Tuesday 14^th July 2027, 9.30-13.00: Effective Communication Webinar
Tuesday 15^th September 2027, 9.301-13.00: Emotional Intelligence and Understanding Others Webinar
Thursday 21 October 2027: Dealing with Challenging Situations f2f workshop
Tuesday 16^th November 2027: Getting the Best from Yourself and Others webinar
Wednesday 19^th January 2028: Change Management and AI webinar

The Venue

All face-to-face workshops will take place in Birmingham’s Jewellery Quarter - Federation House, 10 Vyse Street, B18 6LT. Federation House is a 20-minute walk from Birmingham New Street station, or 6 minutes by tram (leaving every 10 minutes).

Progression

Graduates of the JET Management and Leadership qualification will be encouraged to keep in touch as alumni of the qualification and individual members of the NAJ. They will be invited to receive their award and celebrate with friends and colleagues at the prestigious NAJ's Education Awards ceremony at Goldsmith's Hall in London.

If you are an independent retail jeweller, we urge graduates and their businesses to join the NAJ Retail Network, a like-minded professional community to help you succeed in the industry.

In the future, the NAJ will also be working on a Future Leaders programme for the jewellery industry.

Bookings

Fees

Non-NAJ Full Member £2,055+VAT

NAJ Full Member £1,699+VAT

All bookings are subject to the NAJ's Terms and Conditions

Funding

Full or part funding may be available via Association Financial Support; however, funding must be applied before enrolling on the programme.

Enrolment

Enrolments will be received until 15^th January 2027.