Forum Jewellers Reaps Benefits of Clarity And Success’ Buy-In Module in Evolution Stock Management-EPOS Software
27 Mar 2026
Like many other retail jewellers today, Forum Jewellers has increased the scrap gold/second-hand purchase part of their business as customers look for ways to take advantage of the gold price to get extra income from unused or broken jewellery.
As a Clarity & Success client of many years standing, they were able to take advantage of the new Buy-Ins development to completely manage all aspects of the purchase process. Forum Director Helen Molloy explains how the software has proved to be invaluable to the business.
Helen says,
“We transitioned to Clarity & Success in 2013 and were immediately struck by the power and versatility of the system. Since then, Evolution has become a cornerstone of our business, playing a critical role in how we operate, analyse performance, and make informed decisions.
From seamless till operations and stock control to advanced retail statistics, order proposals, and hit lists, the system gives us complete visibility and control. It simplifies day-to-day management while delivering the insights we need to drive performance, improve efficiency, and keep both our team and suppliers fully aligned.
When we made the decision to introduce scrap gold purchasing, we were confident Clarity would have a solution—and once again, they exceeded expectations. The built-in Buy-In module is both powerful and intuitive, requiring minimal training to get up and running.
Our team can now efficiently capture customer details, verify identification, assess and process gold items, and complete transactions directly through the till.
The automated reporting provides clear, accurate data for our accounts, removing administrative burden and saving valuable time.”
Helen concludes,
“The Buy-In module has transformed this area of our business. It delivers a clear, consistent process, full traceability of every transaction, and complete confidence in compliance and record-keeping. What could have been a complex operation is now streamlined, controlled, and highly effective.
Clarity & Success continues to deliver real value to our business—we wouldn’t be without it.”
The new Buy-in module allows jewellers to quickly purchase pre-owned jewellery for later resale or scrap gold into virtual ‘bins’ for transfer to a third party such as a metal melter, retaining all security records required for such transactions and managing the margin scheme requirements. This allows a complete transaction and VAT history with customer ID compliance recorded.
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Source: Clarity & Success