SecurityWise: Practical tips for protecting your packages

26 May 2022

Consider layering it

 When sending, using multiple layers can easily help prevent jewellery from getting lost or damaged if the outer packaging is damaged. Whenever possible keep values in a parcel to the minimum by splitting parcels and avoiding unnecessary accumulation.

If it’s a larger box, consider the use of extra packing material or more heavy-duty shipping tape to seal it. When acting as the sender, always take the time to seal parcels carefully and securely and using strong adhesive tape can also make it difficult to tamper with.

Disguise the item and don’t give the game away

Use the largest envelope or packaging as it makes it more difficult for thieves to pilfer and conceal. It may seem obvious, but never reveal the contents of your package on the outer label. Anywhere on the packaging referring to the contents will make it an easy target for thieves.

If you’ve already suffered previous losses, try using a different post office a PO Box address or a different courier.

Request a signature

Always request a signature upon delivery. Record the item(s) value, the carrier, and tracking number. Another option is “photo-on-delivery” which provides another level of reassurance for you and your customers that item(s) has arrived safely. Potentially, this adds greater confidence to the buying process and delivering a better customer experience to help you boost customer loyalty.

Don’t forget, a “clean” receipt is considered to be acceptable grounds to Royal Mail for non-payment of “registered post” compensation. Improved tracking visibility can go a long way in reducing “where is my item” enquiries and denial of receipt claims.

Check when receiving items

The increase in pilferages has increased and tracking can’t always completely overcome a parcel being slit open and re-sealed after the contents have been removed. If and where possible, remember to open the parcel in front of the postman or courier and copy the bar code and affix this to a piece of paper for signature purposes. If using the Royal Mail, it can be common at times for postman to physically detach bar codes.

Continue to stay up to date

Remember to be cautious and then hopefully minimise or avoid disputes with your customers and business partners. It can be common that postal staff give out misleading statements and incorrect advice and with

Royal Mail services experiencing continued change, you can always make regular checks on the Royal Mail Website for the correct advice.

Visit TH March

Source: SecurityWise