JET - Professional Jewellers' Management

This course is suitable for supervisors, team leaders and junior management. Students will gain the confidence and management skills required to motivate and manage a team. 

The course includes a learning guide and is presented in six modules, divided into 12 units


Managing Me: Understanding your role, dealing with stress and effective time management.

Managing Performance: How to manage your team's performance; including appraisal techniques and handling tough interviews 

Developing Others: Developing your team. The Effective Training Sessions unit provides guidance for structuring excellent in-store training. The second unit focuses on the vital skill of coaching which will help your team succeed.

Getting the Right People: This module will help you to recruit and select the right staff. It introduces key resources and approaches to planning, preparing and carrying out successful interviews.

Leadership: Effective leadership, motivation and delegation. By listening and communicating effectively with your team you will be able to motivate them successfully. 

Customer Care: Managing the most important person in the company - your customer. Review and implement quality improvement points within your organisation. Turn complaints to your advantage and view them as an opportunity to enhance your relationship with your customers.

Study Pack

Study materials for each module will be provided in PDF format as comprehensive notes for you to keep and refer back to


The Professional Jewellers' Management Diploma is awarded to those who successfully complete the assignment programme. Diploma graduates will be entitled to use the initials P.J. Man. Dip. after their name. In order to use these initials, graduates must apply for Alumni status (fee applies)


All bookings are subject to the following Terms and Conditions


The JET training program has been hugely beneficial for our business. For me the JET courses had very immediate benefits because the content is so accurately geared towards the day to day experiences of working in jewellery retail. The JET courses have also been a vital stepping stone for me

Rex Porter AW Porter & Son Ltd


Chloe Thorn

Phone: 0121 237 1135